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Monday, July 31, 2017

What to not do when you offering services for a living

on my way to where i parked my bike tonight , i saw long line in station parking exit. i took time to check my phone and hoped the line died down a little before i went out. the line got longer instead.

"there must be something wrong with the tap machine at the gate" i thought. it is usual in pocin station after all

turned out the network was down so the tap machine couldnt work. we have to pay in cash instead.

disappointed bcs it happened all too often, kinda pissed for wasting 20 minute in line, and desire to do something mischievous. i decided to goad the staff a bit.

i told them i dont have cash since i always use my emoney.

"you have to paid in cash tonigjt sir. the network is broken", the staff replied. no humility. no apology.

"how if i dont have any? can i withdraw some cash in atm nearby?" nope. i have the money in my pocket.

"but you have to pay in cash" . it started to look like not only the machine that broken since he just repeating stuffs.

for purely my amusement i goaded him further " i dont have any. can i pay tomorrow? it wasnt my fault the machine broke."

he snapped, angrily " it wasnt my fault neither"

and thats how it went. i paid twice amount needed and left without the change.

thing is,  when you work in service, you dont get angry at your consumers. let alone shifting the blame. i know he received a lot of complain that night.  and he is equally frustrated that the machine broke time and time again even if it wasnt his fault. but i, likewise all other people, consider him reska staff. and it is reska's fault that we cant use tap machine. regardless whose responsibility it is.

i dont know the it guy. it would waste my time to get to meet his shift manager. reska's waste my time.  he is a reska's staff. i asked his responsibility. and the inability to give proper response doesnt count only for him. but inform me how unsatisfactory reska's services are.

note to self is, mind yourself. especially at work. because it is not only your brand that you represent. basically we all offering our services to company, to our bosses, to coworkers from other department. at times we have to clean other person shit and apologize for things that isnt our fault. but focus on things you can control and let go things that you cant.

Whatever. Cheers people.

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